Welcome to the
CITY OF DREAMS

A new era of entertainment is here. For those who seek the quintessential in luxury, City of Dreams Manila provides exhilarating gaming facilities, international standards of retail, world-class hospitality and other innovative lifestyle and entertainment offerings.

Join Us.

While you make our guests’ dreams come true, we do the same for you. A new city of opportunity has risen in Manila. Watch your dream career turn into reality at City of Dreams Manila, a Melco Crown Entertainment Resort. As a global award-winning company, we take pride in engaging the best candidates in the industry and providing them with careers - not just jobs. Join us and take the first step in pursuing your dreams, let us help you with it.

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Terms and Conditions

IMPORTANT NOTICE:

PLEASE READ THE TERMS AND CONDITIONS OF THIS WEBSITE (THESE "TERMS AND CONDITIONS") CAREFULLY BEFORE ENTERING THIS WEBSITE. BY USING THIS WEBSITE, YOU ARE DEEMED TO HAVE AGREED TO ALL THE TERMS AND CONDITIONS AND ANY AMENDMENTS THERETO FROM TIME TO TIME.

IF YOU DO NOT AGREE TO ANY OF THESE TERMS AND CONDITIONS, PLEASE DO NOT USE THIS WEBSITE.

WARNING:

The information provided on the Melco Crown Entertainment network of websites (collectively referred to as this "Website") is for reference only. Your use of this Website and/or of any information, images and/or text contained herein is governed by these Terms and Conditions.

In accordance with the laws and regulations of the Philippines, certain persons including without limitation those under the age of 21, protected persons or insolvent persons (collectively the "Specified Persons") must neither enter nor remain in the gaming areas. This Website may contain information about specific gaming facilities, activities or promotions which are not intended for any Specified Person. If you are a Specified Person, please do not access this Website.

Unless the context indicates otherwise, "we," "us," "our" refers to Melco Crown Philippines, its holding companies, subsidiaries and/or affiliates (as the case may be).

We reserve the right to change, add, delete and/or amend, without notice, at any time and from time to time any provisions of these Terms and Conditions.

INTELLECTUAL PROPERTY RIGHTS

All information published and/or contained on this Website is protected by laws governing intellectual property rights (the "IPR") (including without limitation copyright, trademarks and/or service marks whether registered or unregistered). The IPR is owned by us, companies related to us and/or third parties (as the case may be). No material contained on this Website may be modified, copied, transmitted, distributed and/or reproduced without our prior written consent.

Nothing contained on this Website should be construed as granting any license and/or right to use any of the information and/or material contained on this Website.

NO UNLAWFUL OR PROHIBITED USE

You must not use this Website in any manner and/or for any purpose which is or may be unlawful or violates any of the rights of us, our related entity and/or any relevant third party.

GENERAL NOTICE

While we have made reasonable efforts to ensure that the information, images and/or text contained in this Website are accurate, reliable and free from error, we do not warrant its accuracy, adequacy and/or completeness.

DISCLAIMER:

ALL CONDITIONS, WARRANTIES, RESPONSIBILITIES AND LIABILITIES (WHETHER EXPRESS, IMPLIED OR STATUTORY) IN RELATION TO ANY USE OF THIS WEBSITE (INCLUDING WITHOUT LIMITATION TITLE, FITNESS FOR ANY PURPOSE, MERCHANTABILITY, STANDARD OF QUALITY OR PERFORMANCE OR ACCURACY OF ANY INFORMATION) ARE EXCLUDED TO THE FULLEST EXTENT AS PERMITTED BY ALL APPLICABLE LAWS.

UNDER NO CIRCUMSTANCES SHALL WE, OUR OFFICERS, EMPLOYEES, AGENTS, CONTRACTORS AND/OR RELATED ENTITIES BE LIABLE FOR ANY DAMAGES AND/OR LOSS OF PROFITS WHATSOEVER WHICH RESULT FROM ANY USE OR ACCESS AND/OR ANY INABILITY TO USE OR ACCESS, AND/OR MISUSE BY YOU AND/OR ANY OTHER PARTY, OF THIS WEBSITE, AND/OR REGARDING ANY INFORMATION, IMAGES AND/OR TEXT PUBLISHED AND/OR CONTAINED ON THIS WEBSITE.

COMMUNICATIONS

With respect to all communications made to us including without limitation, feedback, questions, comments and/or suggestions (the "Communications"):

(a) no right of confidentiality on your part shall apply to any Communications and we shall have no obligation to protect the Communications from disclosure;

(b) we shall be entitled to reproduce, use, disclose and/or distribute the Communications to anyone as we deem appropriate; and

(c) we shall be entitled to use any ideas, concepts, know-how and/or techniques contained in the Communications (with or without modification) for any purpose whatsoever including without limitation, the development, production and marketing of products and/or services.

LINKED WEBSITES

This Website may contain hyperlinks to other websites operated by third parties. These linked websites are not under our control and therefore we are not responsible for the contents of any such linked website and/or any hyperlink contained therein. These hyperlinks are provided as a convenience only, and the inclusion of any hyperlink does not imply any endorsement of the linked website by us. Linking to any such website is at your own risk.

If you wish to have any hyperlink to this Website, you must first obtain our prior written consent which may or may not be given and/or may be subject to such conditions as we deem appropriate. Unless otherwise approved by us in writing, all permitted hyperlinks to this Website shall be connected to the front page of this Website.

TERMINATION

We reserve the right to terminate these Terms and Conditions at any time without notice.

REMEDY

We reserve our right to seek all remedies available at law and/or in equity for your breaches of any of these Terms and Conditions.

MISCELLANEOUS

These Terms and Conditions shall be binding on and ensure to the benefit of the respective successors and permitted assigns of you and us. We may freely assign any of our rights or obligations hereunder. You may not assign any of your rights or obligations hereunder without our prior written consent.

A failure or delay by us to exercise or enforce any right under these Terms and Conditions will not operate as a waiver of that right or of any other right nor will any single or partial exercise or enforcement of any such right preclude any other or further exercise of that right or the exercise or enforcement of any other right.

If any provision of these Terms and Conditions is not or ceases to be legal, valid, binding and enforceable under the law of any jurisdiction, neither the legality, validity, binding effect or enforceability of the remaining provisions under that law nor the legality, validity, binding effect or enforceability of that provision under the law of any other jurisdiction will be affected.

These Terms and Conditions may be translated into other languages which are provided for reference only. In the event of any inconsistency between the English version and any translated versions, the English version shall prevail.

GOVERNING LAW

These Terms and Conditions are governed by and shall be construed in accordance with the laws of the Republic of the Philippines and you hereby agree to irrevocably submit to the exclusive jurisdiction of the courts of the Philippines in relation to any legal actions or proceedings arising out of and/or in connection with these Terms and Conditions.

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Privacy Policy

Our Commitment to Privacy

Your privacy is important to us. To better protect your privacy we set out our policy relating to the collection, usage, storage and disclosure of your personal data (this "Policy"). This Policy is part of the Terms and Conditions governing this Website and should be read in conjunction therewith.

By using this Website you authorize us and grant your express consent to us:

  • to collect, use, store, process, transfer and/or disclose and to treat automatically or mechanically any data (the "Data") provided by you (including without limitation, Data considered personal, private, sensitive or confidential) in connection with the operation of this Website and/or our business
  • to process, transfer and/or disclose any or all of your personal data (including any worldwide data processing which may be located in a country other than the country of your residence or the Philippines);
  • to transfer or to disclose any or all the Data to any other person, company or entity directly or indirectly under the control, or owned by any of us, Melco Crown (Philippines) Resorts Corporation and/or MCE Leisure (Philippines) Corporation, or any of our affiliates and/or subsidiaries, which may be located in a region or jurisdiction other than the Philippines.

Cookies

"Cookies" are a piece of information that a website transfers to your computer's hard drive for record keeping purposes. The cookies simply operate as a unique identifier which helps us to know what you find interesting and useful on this Website. Our Website uses Cookies and any Data collected from this Website does not identify the user allowing you to remain anonymous in our collection of Data.

Spam

We will not send you any unsolicited advertising information without your consent. If you are receiving any promotional information about us and no longer wish to receive this information, you may request to have your name removed from our list by emailing us at info@melco-crown.com.

Access

We grant you the right, upon reasonable prior written request, to have access to your personal data and to request any amendment thereto.

Changes to Policy

We reserve the right to change, add, delete and/or amend, without notice, at any time and from time to time any provisions of this Policy.

For further queries regarding this Policy, please contact us at info@melco-crown.com.

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Book Now

Book Now

For Inquiries and Room Reservations:
Telephone: +632 800 8080
Email: reservations@cod-manila.com

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Dreamplay Parent Consent Form

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FAQs

What is DreamPlay?

DreamPlay is an all-new interactive entertainment concept that is the one place in the world where your favorite DreamWorks Animation characters come together and allow you to PLAY, CREATE and LEARN.

 

Where is DreamPlay located?

This state-of-the-art play center is located at the Retail Avenue of City of Dreams Manila.

 

What is the concept behind DreamPlay?

DreamPlay represents an exciting blend of integrated live and digital play spaces, featuring DreamWorks Animation’s popular characters and creative storytelling combined with innovative educational play, appealing to children and adults alike.

 

Where can I buy tickets?

Tickets (adults and children passes) are available onsite, SM online and Ticket outlets

 

What’s the age range for children and adults?

Children: 100cm (height) – 17 years old. Adults: 18 years old and above. Children 99cm and below are free of admission.

 

Can I bring food or drink into the park?

Outside Food and beverages are not permitted entering the Facility. Baby food and milk are exempted from this policy. No alcohol may be brought into DreamPlay.

 

Can adults enter DreamPlay without any children?

Adult with no children will not be allowed to enter DreamPlay.

 

Where can I find lost & found?

You can find the lost & found at the Guest Services counter.

 

Where can I get first aid?

Nurse station is located near the 4D Theatre.                                                       

 

What services are available for disabled persons and others with special needs?

Wheel chairs are available for free and some attractions are accessible by wheel chairs. Strollers are available for hire at the guest services counter which is located near Shrek Swamp.

 

Where can I redeem the ticket for my online purchase?

Onsite and all SM Ticket outlets

 

Is my ticket purchased from SM transferrable?

Tickets are transferrable. RFID Wristband given at the entrance are non-transferrable.

 

Can I purchase advance tickets?

Advance tickets can be purchased onsite, SM Ticket outlets and online

 

Are group discounts available?

Group discounts are available, please contact COD Sales: (02) 808 0909.

 

Will there be educational tours?

School group field trips are welcome.

 

How do I find out daily show times?

DreamPlay operating hours is 10am – 10pm.

 

Can my children visit the facility on their own?

Children ten (10) years and older may be left alone inside the Facility.  However, a parent or legal guardian (18 years old & above) must be present at the time of drop-off to check on these children and pick them up, as well as to sign the requisite form.

 

Can parents play with children?

Parents are required to purchase Children Ticket to have access to all attractions.

 

Is smoking allowed at DreamPlay?

DreamPlay is a smoke free environment.

 

Are pets allowed?

With the exception of service animals, pets are not permitted inside the Facility.

 

Is there a Dress Code?

Dress Code: Suitable for physical activities, rock climbing, rope course etc. inside the facility.

Guests wearing clothing with rude, vulgar or offensive language or graphics shall be denied entry into the Facility, and those already inside may be asked to leave or change. Slippers, bicycles, skateboards, skate-shoes or skates of any kind are likewise not allowed.

 

Can Casino members use their points to buy tickets and food items?

Gaming points can be used in purchasing DreamPlay admission package.

 

Is there a specific duration of stay in each attraction?

Each attraction has a specific cycle period. Some are free play.

 

For timed access, when does the timer actually start?

The time will start upon scanning the RFID wristband at the turnstile

 

Can I pause my time and consume it within the day How's the process?

Guests are allowed to go out of DreamPlay, however there should still be adult looking after the children that will be left inside if the children are below 10 years old. Time will be continuously running though.

 

I won’t be participating in any of the attractions. I will just accompany my child. Do I need to pay an entrance fee as well?

All guests shall pay the entrance fee according to the preferred time except for children 99cm and below.

 

Is the cooking activity part of the admission fee?

Gingy’s Kitchen can be availed by guest who availed of the children’s rate.

 

Are there any prizes for finished activity?

RFID achievements are automatically updated into each wrist tag. Button pins indicating which award/achievement has been completed will also be available and given to the guests upon completing achievement passport on check-out.

 

Will there be any medics on standby, are staff certified first aiders?

Medics are on duty at all times and FEC staff and crew are first aid certified.

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General Policies

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Dream Rewards FAQs
  1. What is Dream Rewards?
    Dream Rewards is a membership program that recognizes and rewards members’ loyalty by providing extensive benefits and privileges available throughout COD Manila.
  2. What is Signature Club?
    Signature Club is an exclusive club aimed at top valued gaming or highest spending members. Members are entitled to greater privileges and have the access to Signature Club gaming area, Signature Dining and Lounge.
  3. How can I become a member?
    If you are 21 years old or above, present a valid government issued ID and fill out the membership application form at the Dream Rewards counter.
  4. How much is the membership fee?
    Membership is absolutely free.
  5. What are the benefits of becoming a member?
    Members can earn Dream Points and redeem them for hotel stays, dining, entertainment & shopping. Members are also entitled to certain discounts and privileges.
  6. What are Dream Points?
    Points earned by Dream Rewards or Signature Club members.
  7. What are the membership tier levels?
    Tier 4 – Sapphire / Blue
    Tier 3 – Gold
    Tier 2 – Ruby
    Tier 1 – Jade
  8. How is the membership tier level being determined?
    Dream Points earned by member from gaming activities over a 6-month period will determine the member’s tier level.
  9. Does membership expire?
    No. However, the member’s tier level is evaluated every 6 months, based on the accumulated points from gaming activities.
  10. How can a member earn Dream Points?
    Dream Points can be earned through gaming activities (tables and slots) and through cash/credit card purchase at participating hotels, restaurants, entertainment venues and retail outlets in COD Manila.
  11. How can member use his Dream Points?
    Present membership card and valid ID at the membership counter or directly to the participating outlets for gaming (Xtra credits for slots), paying of bills and purchases in participating hotels, F&B, outlets or redemption items. Conversion is 1 Dream Point = 1 Peso.
  12. Do I need a security number to use my membership card to redeem points?
    A PIN will be required when you use your card at the slot machines which will be issued at the membership counter. Your birthdate (DD/MM) will be required if you redeem points at any participating outlets.
  13. Do Dream Points expire?
    Yes, all unused points earned by a member within a calendar year shall expire on the 31st of December of the next calendar year. For instance, unused Dream Points earned in 2014 shall expire on 31st of December 2015.
  14. What will member do if he lost his membership card?
    Approach the counter for card replacement. Present a valid government issued ID and fill up Record Update Form.
  15. Can a member use his card/points from COD Macau here at COD Manila or vice versa?
    No.
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